We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at maesfinerfinds@gmail.com. If your return is accepted, we’ll send you information on where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive your returned item we'll either issue you a refund or send you a replacement product of your choice. Finer Finds & Creation does not provide a pre-paid labels at this time; you will be responsible for covering the shipping cost to return. 

You can always contact us for any return question at maesfinerfinds@gmail.com.

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Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items (including Reject Candles) or gift cards.

 

Exchanges

 At this time, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Return Policy above and repurchase your desired item(s) once your store credit is issued.

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Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.